Why is collecting subscriptions by hand so tiring?
Transfers you chase one by one, then matching who paid and who didn't. A generic payment link that doesn't know which child paid or for which group. And a place booked by someone who never pays, lost to someone else.
How does a parent pay their child's subscription? Four steps
Parents pay from the academy's link in minutes, with no transfer and no receipt to send:
- They open the academy's link
your-academy.midmar.appand see the programmes, groups, places left and price. - They sign in and add their child's details: name, date of birth and gender. The system checks the programme's conditions, such as age and gender, before booking.
- They book the place and tap "Pay now", go to the licensed payment gateway's secure payment page, and pay with the method they choose.
- The subscription is confirmed as soon as the payment succeeds; they receive a receipt by email and see their subscriptions and their status on "My subscriptions".
Parents pay nothing on top of the published programme price. They renew the same way, from "My subscriptions" or from the renew button in the reminder email, and renewing before the end extends the subscription from its end date, not from the day of payment.
Payment methods
- mada: for local cards.
- Apple Pay: shown on the payment page, and charged according to the card linked to it.
- Visa and Mastercard.
- Tamara: the parent pays in instalments, and the academy receives the full amount after the gateway fee. Midmar's fee is collected later and appears on the "Dues" page of the academy's dashboard.
- Tabby: enabled on the academy's request.
The gateway fee differs by method and is deducted from the academy's share.
Fees for each method in detail
The money goes straight to your academy's account
Every payment goes through a payment gateway licensed by the Saudi Central Bank, and the money goes straight to your academy's account. Midmar does not receive or hold parents' money. Our fixed fee and the gateway fee are deducted during the transaction, and you receive the rest.
What you see in your dashboard
Every payment on the payments page: the amount, payment method, gateway fee, net to the academy and payment status, with payments export. The owner dashboard shows revenue, subscription status and overdue renewals, and every Saturday you get a "week ahead" email.
A place is never lost to an unpaid booking
- Each group has a set capacity, and enrolment closes on its own when it is full.
- On booking, the place is held provisionally and the parent sees "Place held, awaiting payment".
- An unpaid booking is cancelled after 48 hours, and the place becomes available again.
Cancellation and refunds with published rules
- Within 50 minutes of payment: the parent cancels the payment from "My subscriptions", or the academy cancels it, and the full amount is returned.
- After that and up to 14 days: the parent submits a refund request from their account, or the academy submits it for them, and the academy replies within two business days: the full amount, the amount minus fees, or a refusal with the reason.
- The academy may shorten the 14-day window, and the parent sees its window before paying.
The parent receives an email with the decision, then a refund receipt when the money moves.
Receipts and renewal reminders
A receipt for every payment
Sent by email as soon as the payment is made, with the receipt number, subscriber's name, programme, amount, payment date and subscription end date.
A reminder before the end
An email to the parent five days before the subscription ends and on the day it ends, with the renew button, on every package.
Guide to reminding parents about renewals
How do you activate online payments for your academy?
You create your academy and its programmes right away, and enrolment opens to parents once payments are activated. Until then the portal shows "Enrolment opens soon".
- The academy's legal details: legal name, commercial registration or freelance document number, IBAN, and the authorised signatory.
- Documents: the registration or document, the IBAN certificate and the signatory's ID. They are kept in a private place visible only to the academy's team and the platform's administrators.
- Accepting the agreement, confirmed with a code sent to your email.
- Registering with the payment gateway from the link on the activation page. When your account is approved you receive an email, and enrolment and payment open on your portal.
The account is approved within a few days, and your dashboard shows a bar with the completed and missing steps.
Questions about collecting sports academy fees online
Does the parent need to download an app?
No. They pay from the phone's browser through the academy's link.
Do parents pay extra fees?
No. They pay the programme price only, and the fees are deducted from the academy's share.
What if a payment fails or isn't completed?
No fee on a failed or cancelled payment. The place stays provisionally held and they can try again; the booking is cancelled after 48 hours if it isn't paid.
Can I make subscriptions monthly or termly?
Yes. Each programme has its own cycle: monthly, termly, or a session pack.
Can I try paying before I start?
Yes. In the demo academy you enrol as a parent and pay through a demo gateway that takes no real money.