Contact & complaints
Every message gets an answer and every complaint follows the steps below. Pick the right channel for your case.
Parents and subscribers
Your contract is with the academy you enrolled with: reach it first through the channels on its portal for anything about the program, schedule or refunds. If you cannot reach it or the issue stays unresolved, write to us and we will follow up with it.
Academies
For anything about your Midmar account, portal, payments, invoices or fees, email support directly and include the academy name and portal link.
How complaints are handled
- Send the complaint to the support email with the academy, the receipt number if any, and what happened.
- We acknowledge it with a reference number within two working days.
- We investigate with the academy or the payment gateway and inform you of the outcome within ten working days.
- If the outcome does not satisfy you, you may complain to the Ministry of Commerce on 1900 or through the Balagh Tijari app.
Service provider details
- Legal name
- مؤسسة مواد للتجارة · Material Mawad Est
- Commercial registration
- 1010675459
- VAT registration number
- 310807774900003
- National address
- RQWA8188